MEASURING INFORMATION TECHNOLOGY’S SUCCESS1)Key performance indicators(KPIs)-the measures that are tied to business drivers those KPIs
2)Metrics are the detailed measures that feed business intelligence that is neither technology-nor business-centered,but this area requires input from both IT and business professionals to find success.
3)Performance metrics fall into a nebulous area of .
EFFICIENCY AND EFFECTIVENESS
1)Efficiency IT metrics-measure the performance of the IT system itself including through output,speed,and availability