- BUSINESS PROCESS-a standardized set of activities that accomplish a specific task such as processing a customers order
- BUSINESS PROCESS REENGINEERING (BPR)-the analysis and redesign of workflow within and bewtwwe enterprise
-the purpose of BPR is to make all business process best-in-class
- Finding opportunity using BPR-
-a company can improve the way it travel the road by moving from foot to horse and then horse
-BPR looks at taking a different path,such as an airplane which ignore the raod completely.